Wednesday, September 5, 2012

High Shipping Prices.

Just got this message in feedback the other day...

'Really light and small charged to much for shipping'.  It was positive score but Im 'positive' they gave a low DSR for the shipping section.  So Im a little peeved because we have very low shipping rates. While many of our products offer FREE shipping, equally many of our products do have a cost. All our rates are based on weight and sometimes we use the flat rate charges instead.  When we enter 1 ounce the minimum eBay shows shipping fees is $1.95 - when we use a flat rate I use $1.75.  (This is under our settings)

A lot of the products are well under 3 ounces, so everything is light. We do get discounts for printing online labels on eBay and Amazon. Free delivery confirmation is one of those discounts but if you took this package to the post office they would charge you the same charge we pay. The lowest price I would pay for shipping is $1.64 not counting the cost of the envelope, my travel time to and from the post office, my time to pack the item and anything else you can think of. At the post office delivery confirmation is an additional fee. When someone wrote $1.75 is too much for shipping I was floored.

We used to send some of the tiny items inside envelopes and sold them like crazy and shipping costs were 50 cents.  Unfortunately because of new eBay requirements they wont let us do that.  I would save everyone a lot of money if I put these things in envelopes and used a stamp.

I thought of just including the price of shipping inside the price of the item and marking it free shipping but then my item would be 'too expensive'.

Call me crazy but if you agree to pay the posted price you shouldnt be able to complain about it.


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