This must be the biggest month for complainers this month.
Off the top of my head its the only thing I can think of that is causing this craziness.
Just got a neutral feedback mark on eBay today because the package was delivered two days beyond the estimated delivery date! Two days? Really? Thats a cause for complaining I am sure. I wanted to reply with - guess you have never been pregnant? And Sorry Im not perfect like you must be! And - there are no guarantees in life only in death and taxes! I almost wrote - guess you dont know the definition of estimate and guaranteed delivery. I want to start a blog to post all about the stupid questions and complaints I get! It would be long lol. I have not replied yet to their remark, I am waiting to calm down. I may just put the standard about not having control over the post office and your package was packaged and delivered next business day. What more can you do right?
Another crazy buyer purchased stencils for glitter tattoos. We sell a ton of these and majority of them are professional artist that know how to use them. We never include instructions and we sell them in lots of 5 at a time. Sometimes we get special requests when people dont want to order from multiple lots. I offer a small discount when they do this since I can just invoice them via paypal and remove eBay from the equation.
So one buyer leaves a neutral saying ' I was under the impression it was more stencils that what had come in' and I was like what? The listing says lot of 5 stencils how many more were you expecting? So I added a new line to ALL the listings saying - Lot of 5 means 5 individual stencils. Sometimes I feel like I am dealing with infants!
Another buyer purchases stencils on Monday and says they want it for a birthday party that Friday from NY to CA. Well I make sure it was delivered the same day. And I guess they got it since I didnt get notification that they didnt. Instead I get an email complaining that the stencils were difficult to use and they wanted replacements or a refund! Again I was like what? After a few emails back and forth they seemed to back off. We dont provide instructions on how to use them. Nor do we refund for them because you dont know how to use them. Its like buying a piece of meat, cooking it, then asking for a refund because it tasted horrible! Not happening this isnt a restaurant or a place where you can get something for nothing. I have not heard back from this buyer but I am betting its not over.
A buyer on another platform (Amazon) placed an order on a Saturday and requested 2nd day air. I shipped the item on Monday and it arrived to them on Tuesday that Thursday I get an email from the buyer indicating that they wanted to return the item because they never placed that order. Here is goes, Im like what? If you cancelled this order I would not have gotten a request to send it to you. Not only that you have to 'select' second day air its not an automatic option. So I let the buyer know they can return the item but shipping costs are not refundable. The buyer became upset and says to us that they will get all their money back because the order was cancelled. About a week later a package comes in, inside was an item I had never seen before along with a letter from this buyer. Not a nice letter AND the product was not mine, it was a product I dont sell. So I called Amazon asking for guidance cause I can see this case can get out of control. They told me I cant issue a refund if they dont return the correct item. They also told me that once an order is placed the buyer has 30 minutes to cancel the order. Beyond that they can contact the seller to request a cancellation. Well we never got that and neither did Amazon so we are in the right so far. I emailed the buyer saying if they want a refund they need to return the correct item to us and if they want the 'wrong' item back they will have to provide a prepaid label. Its been a few days and we have not heard anything yet so cross your fingers lol.
Today I get an email from someone asking why they cant buy two of said item? Well turned out there is only ONE in the listing... wow really? I replied you cant buy two cause the listing is for one. I tell ya, that blue moon cause some crazies!
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