Wednesday, March 17, 2010

Ebay business is great but people are crazy!

Ive been staying away from blogging, I dunno why people do it, does anyone actually read what I wrote? Does anyone care?

So I am home, bored, there is nothing to do right now. Its actually quiet.

So its 2010 - what am I doing?

Well in Janaury I finally got my business official. I sell all things I can. Ive been doing a lot of research and buying products to list in my store.

Now I am dealing with more and more crazy people on ebay. The latest: Someone purchased an item from my, which I shipped, but it was returned to me by the post office, they say it was an insufficient address. I cant make this stuff up. I emailed the buyer to tell them and they request a refund, telling me the address is correct. So I go thru the steps to issue a refund, it was less the S&H costs. S&H was paid for even it was sent back to me, I wont get that back from the post office. So I marked it in ebay as a canceled transaction. The buyer agrees with it and I get my fees back. So not even 5 minutes later I get an email from paypal, this person wants a refund. But I already issued the refund! Not the whole paid to me but the amount less S&H. So now I am waiting to see what paypal will do. Everything looks to be in my favor but we will see. This person cant leave negative because they agreed and canceled the transaction but now I have to wait for the hold to come off.

In January I got my first negative! I was shocked, Ive been on ebay since 1999! Ive always done everything correctly and never had problems. Well this person claims I sent them something that was half empty or partially used! I would never thats just not cool. Well they wanted a refund and I told them I did nothing wrong, they could not prove to me that I was in error as I asked for a picture. I even said the bottle gives an illusion there should be more, she then threatened negative feedback! Then I dont hear from them for about a week. Well I went away for the weekend only to return and see the negative on my account. This person said i was not nice and there was no customer service! I replied to all her emails and never left her hanging and never said a mean word! Whats wrong with people? So she files a claim with ebay, says I never replied to her, gave her empty product and all she wanted was a partial refund! I replied saying this was all lies, the proof was in my message section within ebay and they could find the correspondence there. Well ebay came back and found no one at fault - they refund this person all their money. Not a dime came from my account, it was ebays choice to refund! Then this person goes back onto my feedback page and writes "my feedback speaks for it self paypal refunded"! Well it sucks i cant reply there, cause well buyers cant get negatives anymore! So your feedback wouldnt show red now would it? Man I was so livid!

Well nothing I can do, the fantastic thing is that since then, all the feedback Ive gotten celebrates my service! Ive tried to appeal her negative feedback but ebay says it stays cause it does not violate policy.

So Im stuck with that negative for now.

Buyers are holding feedback hostage and its just not right. You sit on the edge of your seat waiting to see what they write.