Buyers strange cancer excuses.

Well it never fails to happen I get a complaint this week.  It say the item they have is cracked and not usable. It was Bamboo incense burner.  Very lightweight and intricate in design a beautiful piece.

The buyer first tells me its cracked so Im thinking manufacture defect right.  I ask for photos to verify, have them return it and Ill contact the vendor. Days go by and no photo in my inbox.  So I email again.  He claims to have been busy but adds if I dont refund him by Monday he will open a case. He also says again how beautiful the piece is and he put the incense stick in it when it cracked. Now it sounds like he broke it. No? Then he says I have to put $11 into his paypal account to return it!

Now I was livid because yea its just business, but now you state you broke it and you want money to return it? What the heck!

I told the buyer since it looks like he broke it you cant expect a refund and ebay states it is the responsibility of the buyer to return the item.

Surprised by the reply he says I do not go to the USPS as I have cancer! Argh now I am disgusted.  He would only ship if back UPS cause he cant stand in the post office. Then he gives me a story that has nothing to do with this issue.  Then the kicker - I dont want to be the 7th person to leave you feedback! Really?  Oh and I didnt inform him it was a fragile item!   Which I believe falls under Feedback extortion so I reported it.

When are people going to take responsibility for their actions?

Is this buyer lying? I dunno, Im not going to assume anything but am I supposed to feel sorry because you may or may no have this disease? Now I have to reply delicately but get my point across.

Do you go into a store, buy something and break it then tell the store they cant have it back and if they do they have to pay for it then demand they have to refund your money?  No? Im sure there are many dishonest people that break things and return them for the money.  But how often with online sales do people expect to keep the product and get a refund! All of them! It annoys me to no end. We will see if I will blog about this guy in the next few days with the correspondence.

If I mess up I will try and fix it.  I have paid for return shipping. I have gone above and beyond for my buyers but when you do something like that I am not helping you!