Low DSR scores with positive feedback.

So Ive been doing well with the feedback lately (Knock on wood). Everything has been in the 'green' and all the notes left by buyers has been great, so why did I notice I have scores of '1' and '2' on my DSR ratings?

How do you deal with this? These scores are permanent and damaging to me. How does a person leave stellar feedback but a score of '1' or '2' in every category?

Im so hurt and confused - the worst part is that you cant see who left it or on what item so if there is a problem it cant be corrected.

Im thinking someone just left the wrong DSR score by accident and who pays the price? Me.

How do you handle this since there is nothing you can do about it?