Fraudulent buyer on Amazon?

An item was returned recently and was very suspicious.  The envelope was basically empty, only the crayola box was inside.


We send a pack of colored pencils by Crayola to a correctional facility as request on the order.  Upon return was saw the envelope was opened and re-taped, the pencils removed.  Reviewing the tracking information, the postal service shows that the item was delivered and 5 days later they took it back and marked it refused.

There are a few issues here.

1. The postal service accepting a package that was clearly delivered 5 days before, opened and re taped and marked refused and damaged. It all seems strange to me.
2. The fact partial contents were removed.

3. Amazon does not have a way to report buyer fraud only seller fraud.

We took pictures of the envelope inside and outside.  If you examine the images you can see that there are colored pencil markings inside the envelope. The Crayola boxes are not normally sealed so it was easy enough to just open the box and pull out the pencils.

I spoke with my local post office and they said the post office should not have accepted the package that was re taped the way it was.

Now I have a few more potential issues.

I reported it to Amazon thru the seller fraud link.  I couldn not upload images but I have them on my computer just incase. We are expecting a case to be opened from the buyer any day now and we even expect Amazon to side with the buyer since the package was returned to us.   We have proof there was something in the package by showing the receipt from the post office showing the ounces as 9. An empty envelope wouldn't weigh more then 2.


In all the years we have been selling online we have never seen anything like this before. Be warned - in recent weeks we have been wrapping all our items in paper and all to try and deter this, we are also placing labels along the opening of the envelopes so tracking numbers have to be ripped to be opened. I am hoping it helps stop people from opening a package, remove the contents and return the package.  We may have to return to using poly bags, not sure if that would be better then padded envelopes.  I also thought of using special marking tape.

Its a shame it has come to this.