Item not described follow up

I recently wrote about an issue I had with an item that was purchased.  It was returned and received by the buyer this past Saturday.  USPS showed it was delivered very early Saturday morning one it was marked 'delivered' we got an email indicating that is received from the buyer and we should get a refund from the seller within 6 days. 

Since the Thanksgiving holiday was this same week I wasn't sure we would get a refund quickly.  Monday after noon we got notification that a refund was processed.  We had used PayPal to pay but the refund actually hit my personal account since it was partial paid from there.  The credit was refunded exactly in the same manor as it was paid. We did get a FULL REFUND, we also did not pay for the return shipping costs.

I haven't left Feedback for the seller yet as the seller was rude, but the return process went OK.

What do you do when you get an 'item not as described' on eBay

This was my first time. As a seller I know it can happen, I send the wrong item to the wrong person and well when it was brought to my attention I would fix it. No big deal right?

Well the spouse found these golf clubs on eBay thought they were a fantastic deal, tells me the ID number and I purchased them.  Sent the money quickly and it was a done deal.  He did a search by the UPC code of the item, which is how he found it.  Since he searched by the UPC the description and title was based on that particular UPC code.  How could it be wrong?  Guess the price was too good to be true.

Well the item finally arrived and he was excited like anyone would be when they get an item.  Within seconds of opening the box he tells me the item listed is not what he got.  Of course I was upset and shocked. So here it goes: This listing says they are TaylorMade Golf Clubs RocketBladez set of 8 clubs - What he got were TaylorMade Golf Clubs RocketBallz set of 8 clubs. Did you read that right?  They are in fact two very different items.  Yes they are both clubs and they are both from the same manufacture but what the listing says is not what was received.  This killed any faith he had in eBay.

So I first contacted the seller mentioning this little issue. I believe they were a fairly new seller with a feedback score under 50.  I thought about it not being a big issue but it was advertised as a particular item, its like getting a blue one when you wanted black. They are close but its not what you wanted. The price was decent for either item but this buyer was a jerk from the start.

First he accused me of making this deal with them before purchase, then he tells me to get off my high horse and tries to blame eBay for modifying the listing after the fact! OK sellers, if you list an item as black and sell it as black and send the buyer a blue one, you will get in trouble!  I don't want to think you should just open a case when things happen, sometimes its just an honest mistake.  

SELLERS:

YOU ARE RESPONSIBLE FOR WHAT THE DESCRIPTION SAYS!

I emailed the seller twice, the first time letting know about the error and the second time was to let him know he's got me confused with someone else. He agreed he made an error but still blames eBay. I don't know what I was expecting but had it been me as a seller I would have offered a discount if they wanted to keep them or provide a return label.  Well this guy offered nothing, I had to put in a request thru eBay to authorize a return. I printed the label yesterday, expecting to have to pay return shipping but I didn't have to. Guess when an item is 'not as described' the seller is responsible for return shipping.  This is the package was shipped to me as 'parcel post' and the return label was 'Priority Mail' thru the USPS.  Im positive the return rate is double the parcel rate since this was an 'odd' sized package.   

EBay emailed me with tracking info, letting me know where the package is and according to their emails I should get a refund in 6 days! Thats pretty quick. This was a very high dollar item so I am hoping this goes thru without a hitch and Ill get a full refund. 

Using paypal for returns.

When a return is needed the best way is to print a label online. There are many home bound people that can not get to the post office. Or people that just dont have time to stand in line. You could go to the USPS website! Unfortunately USPS only offers Priority mail on their website.

There are other ways to select first class mail. If you do not already use Stamps.com or Endicia for your mailings you can use paypal. How?

99% of buyers have a paypal account and dont realize they can create a label using it. There is a special link and you cant find it easily on the website.

Why spend $5 to ship an item priority mail when you can ship it first class and spend under $3, depending on weight. Remember first class is 13 ounces and under.

I had a buyer complain they did just that, I spent $1.75 sending it to them they spent $5 returning it and wanted me (the seller) to refund the shipping fees. I explained you can not get refunded more then what you paid out even before they filed a claim to return the item.

If you buy an item for a total of $8 why would you want to spend $5 to return it?

You have to be logged into Paypal and use this link:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_ship-now

Once in there all you need to enter is the address you are sending it to along with the weight. It helps if you have a scale, if you do not check the label that you received the package in. I recommend turning the poly bag inside out and checking the weight which should be listed at the top of the label. No need to buy a poly bag! No guessing!

Youll get delivery confirmation as well, print out the label - tape it to the package and drop it in the mailbox and await your refund!

Simple, easy and low priced!