Well I sold an item to someone, it was a Myachi hand sack. Whats that? Let just say its fun for boys. I dont have to many 'boy' related items in my store so its a big seller. If you know how to use a hacky sack the Maychi is similar but 'NO HANDS ALLOWED"!
They have various patterns available and for what ever reason some patterns sell more than others.
The item I sold is called Gr8ful Shred in Red. The buyer right here in NY gets the item in ONE DAY! No mention of that. I get this email:
Dear **,
THE MYCHI YOU SENT ME IS NOT THE ONE I ORDED I ORDED THE GRATEFUL
THIS IS NOT THE SAME AS YOUR PICTURE IF I WANTED THIS ONE I COULD OF BOUGHT FOR $5 DOLLARS WITH NO TAX AND NO SHIPPING.
Remember I do not modify emails, I copy and paste and sometimes use ITALIC.
Im unsure whats going on so my reply was:
Sorry I'm not understanding what your trying to tell me. What did you receive? Can you send an image?
Now Im at an event in south jersey so Im doing this on my mobile phone. I dont like keeping questions waiting but I needed to verify what was being asked of me.
This was the reply in this size font, remember copy and paste:
YOU SENT A DIFFERENT MYACHI THEN YOUR PICTURE
OK not only was it still not telling me what was received it was large and bold, like yelling right?
So I provide my email address to send an image and ask:
What pattern did u receive? The patterns are on the back of package.
So here is the stock image (1st) along side the one the buyer sent (2nd):
And my reply:
This image you sent is the pattern indicated in the listing. We have dozens of these and the patterns in the images never match exactly inside the packaged ones.
If your not happy with it please return it.
Then this guy has the nerve to say:
JUST RETURN MY SHIPPING MONEY THAT I PAID AND ADMIT IT IS A DIFFENT MYACHI THEN YOUR PICTURE.
And I simply said:
Please return for refund
I dont think I was mean or nasty at all but the final reply was, in that size font:
DIFFERENT MYACHI THEN YOUR PICTURE END OF STORY.
The buyer also sent this message to the email I gave them to send me the image. So I got it via ebay messaging and on regular email.
Usually after a buyer becomes irate I stop replying and block them from my store. Then the next thing to do was to wait for them to leave me a negative mark. I kinda knew it was coming as this guy was sure he was right.
About 6 days go by and well there he goes and leave me a negative mark. Of course Im pissed because the minute he did that I was leaving positive feedback for my other buyers and accidentally left positive feedback for him! Usually when someone leaves a negative I dont leave any feedback I replied to what I left but nothing I could do now.
Just after that I called Myachi headquarters, maybe I should have called earlier but I didnt think this was going to be an issue and effect me. I also didnt think this guy would wait almost a week before leaving a negative, I expected it the same day.
I explained what had happened at they understood exactly what I was talking about. I was close to saying men dont know a thing about fabric! But I didnt have to go there, lol. They said the buyer can call them directly, but I asked them to email instead so there is a trail. I forwarded them the image I was sent and waited. Again I should have done this on Monday morning but I didnt.
They were quick to email the buyer and CC myself with this message:
This is **** from Myachi, writing in reference to a purchase you made at The Sell All in Florida, NY. I understand the myachi you received looked slightly different than the picture you saw. This is simply a matter of a large pattern within a large piece of fabric being sewn into many smaller rectangles. Therefore, each small rectangular bag of the same name will look slightly different from the next because it was cut from a slightly different part of the larger pattern within the fabric type. I looked at the photo I was forwarded, showing the Gr8ful Shred Red myachi in question, and I can assure you, as an expert on myachi collections, that you received the correct item. The myachi in the picture is most certainly a Gr8ful Shred Red. Sorry for any confusion caused by the lack of perfect uniformity within each sack name.
Best,
****
VICTORY! Sorta! lol. I feel better since I was right but I doubt this guy will adjust feedback left, some people are just stubborn. This is why I blog about it lol.
***So I had to add this:
I wanted to make sure the buyer got the email so I attached it with this message:
Please find attached a copy of the email received from the Myachi rep. I forwarded your image to them for verification. They emailed you directly from the Myachi company as I requested but just in case I am sending it to you too. And imagine that, they say the same thing I said to you over the weekend. If you want to call them directly I can provide you with the number.
Inserted email from Myachi:
For the record, I do not have a penis.
LOL - OK I was annoyed and had to say that last line! I mean why is it assumed Im a man? Cause I dont take crap from buyers? I dunno.
The last email he sent last night was:
STOP WITH YOUR EMAILS YOU SHOULD HAVE MAILED ME THE ONE IN THE PICTURE. INSTEAD YOU SAID I WAS WRONG AND YOU WERE CORRECT.
And I am! No?
I replied again with you can still return it! I mean really people if you dont like it just send it back!
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